What our customers say...

“Dear Management and Staff,
I write to express our many thanks and appreciation for the superb Christmas Lunch we all enjoyed at Rossett Hall.
You all created a wonderful, warm and beautiful Christmas atmosphere – excellent decorations,
inviting real log fire, traditional carols and a plentiful supply of coffee to welcome us all”

 


 

“The Boydell Suite was again beautifully and tastefully decorated and the chefs created a most appetising
three course lunch from a wide menu choice. We cannot praise too highly the support staff of Nic,
Paul and the always helpful and efficient Lynne.

Again many thanks for all your hard work it is most appreciated.”

Yours Sincerely,
Derek Venables

12th December 2014

 


 

“To Nic and Staff,
We would like to say a huge thank you for making our big day so perfect! Your staff are a credit to your establishment,
friendly and helpful. Everything ran smoothly and we thoroughly enjoyed our whole experience from start to finish.
Many, Many Thanks Nic!”

Oliver and Danielle Rathbone-Jones

1st November 2014

 


 

“Nic and Everyone at Rossett Hall,
Thank you for making our day so amazing from start to finish, any problems, questions,
niggles where dealt with, with a second to none approach could not recommend Nic and Rossett Hall enough.

Amazing, thank you all so much.”

Mr and Mrs Roberts

23rd August 2014

 


 

“Dear Nic,
I am writing on behalf of the Unison Retired Members to express our thanks for a well
organised christmas meal on 5th December 2013, with a good menu choice, served quickly,
efficiently and pleasantly for delightful food -served nice and hot.
We look forward to repeating
the event next year.
Best wishes and thanks”

Mr B Cox

Christmas lunch 5th December 2013.

 


 

“Nic,
Thank you once again to yourself, Tracy and all your staff we had an amazing day,
which is largely thanks to Rossett Hall”

Regards
Claire Evans

Married 23rd November 2013.

 

Dear Customers

You will notice subtle enhancements to our cleaning and sanitising schedules designed to keep our staff and you safe during your time with us. Allowing you to concentrate on enjoying your time away.

We have endeavored to provide as normal as possible experience however there will be signage from the car park and throughout the buildings clearly providing directional flows supplemented with distancing indicators to avoid any misunderstanding between other guests and our staff. Where appropriate staff will be wearing protective personal equipment including gloves, aprons and face masks. Reception desks have been fitted with clear screens and hand sanitising stations are located throughout the hotel. Our management team will be highly visible, on hand to ensure a pleasant environment.

As you can imaging everyone at Everbright Hotels is really looking forward to welcoming you. We thought you would like to know some of the measures we have undertaken that underpin our staff confidence we can maintain a safe and enjoyable atmosphere for our reopening on Saturday 1st August.

We have 3 levels of endorsement of the protocols guiding our safe working practices;

  • World Travel & Tourism Council – “Safe Travels” stamp of approval
  • Visit Britain – “We’re Good to Go” kite mark. Supported with a public information campaign “Know Before You Go” highlighting What’s on and facilities available locally.
  • Quality in Tourism – “Safe, Clean & Legal” accreditation endorsed by UK Government, UK Hospitality and insurance companies.

You will see these logos on the door seal when you first use your bedroom. Providing you with a guarantee of cleanliness and safety.

In addition to achieving these benchmark standards we have also decided to further reinforce our commitment to the health and wellbeing of staff and customers through appointing a Group Environmental Manager, an experienced Environmental Health Officer who will help to constantly monitor performance. Plus, we have supplied cutting edge Ozone Sanitising Technology at all hotels. This will provide an additional layer of protection to employees and guests. It will also enable us to disinfect deliveries in a safe and consistent manner in addition to safely sanitise menus, stationery, keys and postage.

The introduction of these protocols would not have been possible without the collaboration of our wonderful staff who have remained resolute and determined to only welcome you back as and when safe to do so.

General Manager - Adrian Modoi
info@rossetthallhotel.co.uk